CabRow collects information about you when you use CabRow mobile applications, websites, and services (collectively, the “Services”) and through other interactions and communications you have with CabRow. If you reside in Bangladesh, the Services are provided by CabRow and its Bangladesh affiliates (collectively “CabRow”), and this Privacy Statement applies to information collected and used by CabRow. If you reside outside of the Bangladesh, the Services are provided by CabRow, and this Privacy Statement applies to information collected and used by CabRow (CabRow are referred to herein collectively as “CabRow” or “we”).
CabRow Scope and Application
This Privacy Statement (“Statement") applies to persons anywhere in the world who use CabRow apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information CabRow collect from or about drivers, partner transportation companies, or any other persons who use the CabRow platform under license (collectively “Drivers”). If you interact with the Services as both a User(Passenger) and a Driver, the respective privacy statements apply to your different interactions.
Information Collection by CabRow
Information You Provide to CabRow
CabRow collect information from you provide directly to CabRow, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with CabRow. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (on-demand services), service notes, and other information you choose to provide.
Information CabRow Collect Through Your Use of CabRow Services
When you use CabRow Services, CabRow collect information about you in the following general categories:
Location Information: When you use the Services for transportation or on-demand services, CabRow collect precise location data about the trip from the CabRow app used by the Driver. If you permit the CabRow app to access location services through the permission system used by your mobile operating system (“platform”), CabRow may also collect the precise location of your device when the app is running in the foreground or background. CabRow may also derive your approximate location from your IP address.
Contacts Information: If you permit the CabRow app to access the address book on your device through the permission system used by your mobile platform, CabRow may access and store names and contact information from your address book to facilitate social interactions through CabRow Services and for other purposes described in this Statement or at the time of consent or collection.
Transaction Information: CabRow collect transaction details related to your use of CabRow Services, including the type of service requested, date and time the service was provided, amount charged, distance travelled, and other related transaction details. Additionally, if someone uses your promo code, CabRow may associate your name with that person.
Device Information:CabRow may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Call and SMS Data : CabRow Services facilitate communications between Passengers and Drivers. In connection with facilitating this service, CabRow receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Services, CabRow collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with CabRow Services.
Important Information about CabRow Platform Permissions
Most mobile phone platforms (Android, iOS, Windows, BlackBerry) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. Android devices will notify you of the permissions that the CabRow app seeks before you first use the app, and your use of the app constitutes your consent. The iOS platform will alert you the first time the CabRow app wants permission to access certain types of data and will let you consent (or not consent) to that request. To learn about the platform-level permissions that the app seeks, please visit CabRow new Android Permissions page and iOS Permissions page. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions CabRow request will change over time, so CabRow has created these pages to serve as authoritative and up-to-date resources for CabRow users.
Information CabRow Collect From Other Sources
CabRow may also receive information from other sources and combine that with information CabRow collect through CabRow Services. For example:
If you choose to link, create, or log in to your CabRow account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses CabRow API (or whose API CabRow use), CabRow may receive information about you or your connections from that site or app.
If your employer uses one of CabRow enterprise solutions, such as CabRow Truck, CabRow may receive information about you from your employer.
When you request on demand services, CabRow Drivers may provide CabRow with a User rating after providing services to you.
If you also interact with CabRow Services in another capacity, for instance as a Driver or User of other apps CabRow provide, CabRow may combine or associate that information with information CabRow has collected from you in your capacity as a User or Passenger.
Use of Information
CabRow may use the information CabRow collect about you to:
Provide, maintain, and improve CabRow Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users(Passengers) and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of CabRow Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send or facilitate communications (i) between You/User/Passenger and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing;
Send you communications CabRow think will be of interest to you, including information about products, services, promotions, news, and events of CabRow and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfil any related awards;
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
CabRow may transfer the information described in this Statement to, and process and store it in, Bangladesh and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, CabRow will take appropriate measures to protect your personal information in accordance with this Statement.
Sharing of Information
CabRow may share the information collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
Through CabRow Services
CabRow may share your information:
With Drivers to enable them to provide the Services you request. For example, CabRow share your name, photo (if you provide one), average User rating given by Drivers, and pickup and/or drop-off locations with Drivers;
With other passengers if you use a ride-sharing service like CabRow Instant Car, CabRow Scheduled Car, CabRow Airport Car, CabRow Hourly Car and CabRow Truck; and with other people, as directed by you, such as when you want to share your estimated time of arrival or split a fare with a friend;
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or CabRow;
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of CabRow Services that are viewable by the general public;
With third parties with whom you choose to let CabRow share information, for example other apps or websites that integrate with CabRow API or Services, or those with an API or Service with which CabRow integrate; and
With your employer (or similar entity) and any necessary third parties engaged by CabRow or your employer (e.g., an expense management service provider), if you participate in any of CabRow enterprise solutions such as CabRow Truck.
Other Important Sharing
CabRow may share your information:
With CabRow subsidiaries and affiliated entities that provide services or conduct data processing on CabRow behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on CabRow behalf;
In response to a request for information by a competent authority if CabRow believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if CabRow believe your actions are inconsistent with CabRow User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of CabRow or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of CabRow business by or into another company;
If CabRow otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on CabRow Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Analytics and Advertising Services Provided by Others
CabRow will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
CabRow request permission for CabRow app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of CabRow Services. Additionally, disabling CabRow app’s collection of precise location from your device will not limit CabRow ability to collect your trip location information from a Driver's device nor CabRow ability to derive approximate location from your IP address.
CabRow may also seek permission fo CabRow app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
You may opt out of receiving promotional messages from CabRow by following the instructions in those messages. If you opt out, CabRow may still send you non-promotional communications, such as those about your account, about Services you have requested, or CabRow ongoing business relations.
Cookies and Advertising
Please refer to CabRow Cookie Statement for more information about your choices around cookies and related technologies.
Changes to the Statement
CabRow may change this Statement from time to time. If CabRow make significant changes in the way CabRow treat your personal information, or to the Statement, CabRow will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. CabRow encourage you to periodically review the Statement for the latest information on CabRow privacy practices.